"The difference between the almost right word and the right word is really a large matter -- it's the difference between the lightning bug and the lightning." Mark Twain

Welcome to Word Factory


Word Factory provides individualised solutions for all your writing needs, from resumes and employment applications to media releases and web page text, to business proposals or a letter to the Prime Minister.

Our professional writing service has proven, extensive success in news and feature journalism; public relations; business communications; editing and proofreading books, websites, university theses, and business documents; research and reporting; speech writing; media releases; shadow writing; advertising material; proposals; submissions; grant writing; transcriptions; workplace letters (references, dismissals, staff issues, etc.).

We are also Cairns longest-running resume and employment application service, with outstanding results and a huge network of sworn fans.


40 years’ experience writing in all genres, for media, professional, commerce and industry, and individual needs. Competent and creative speech writing for any occasion.
Extensively published freelance feature journalist.


Editing and proofreading any text: Books, magazines, newspapers, newsletters, advertisements, web site copy, advertising copy, academic theses, etc.


Cairns longest running resume writing business.  Resumes and applications a speciality, with over thirty years helping people in Cairns and interstate achieve their career goals.


Research is second nature to a journalist.  Lengthy and varied experience researching for clients:  investment opportunities, real estate, statistics, knowledge.  The sky’s the limit.

It’s hard to put a description to a business that creates such a wide range of written documents.  You can search for a writer, or an editor, or a resume writer, or perhaps a business writer, but it’s not often you find a business that encompasses all those requirements, competently.

Word Factory is so named because we take the written word, place it next to another and if it fits, we put them together and gradually assemble a string of words that perfectly suits your requirements.

So we’re not talking mass production; churning out the same finished article for every client.  Each valued client receives the perfect, customised end product, tailored specifically to your individual needs, and aimed at achieving the result you sought.

People often ask “How did you know that about me?” or “How did you know that’s what I/we do?”.  That’s the result of many years of experience writing for a vast array of commercial enterprises, professions, trades and individuals.  We’ve walked in many people’s shoes.

More importantly, we get to know you.  And we think you’ll like us too. 

Word Factory has been writing in all genres for over 35 years.  That’s a lot of words.

Thank you for your excellent work on editing the chapters of the State of the Shire Report.

Johnstone Shire Council Manager, Environmental Services.

Suzy edited my first manuscript which went on to be published by Scholastic. Her grammar is impeccable and the suggestions she made to strengthen the manuscript were spot on. I learned a lot from her and my writing improved as a result. I recommend writers to have their work edited by Suzy before they self-publish or send it to agents. She helps take your writing to the next level.

Jodie Brownlee

Thank you very much for your help. I will recommend your services to anyone needing brilliant key selection criteria!


I just sent the report off. I looked through it before sending, it looks fantastic, the layout is extremely impressive, and word wise it is vastly better than what I sent you first. So thank you again for your work, Suzy, it is really great to have your help.


Just to let you know how the work was received (Ergon). The person who I submitted it to said it was one of the best he had seen in over ten years he had been going the program. Thanks for your help and work that you put into it, and if I need other work done for the project I will certainly contact you.


Just a short note to let you know that I got in selection for interview with Emergency Services, thanks to you I wanted to share that with you (another success for your book).


Thanks so much, you have done such a wonderful job, I found it difficult to think of examples as you have covered absolutely everything. (From Kmart to senior procurement Australian Armed Forces)


Just a quick note to let you know that I did get the job. I start on the 6th. Many many thanks. Oh I should also let you know, the place I applied also sent the selection criteria to my referees who also had to complete the question and I’ll add they said it was the hardest criteria they had seen. One of my referees was a uni professor, so that goes to show what a wonderful job you had done. Again, many thanks for getting me in the door.


Thank you for everything, the way you put together my resume. I knew that I had the information but the way you wrote it out made it so much better, and the price was very realistic. As it turned out I got the job I was looking for. I would recommend you to anyone that asks for a resume. Thank you again.


Thanks Suzy. Love your work. You make me sound sooo good.


Thank you for your assistance with my recent application to QLD Arts, the application was successful in gaining an interview. I appreciated all the help and can see that I was just not putting enough in my other applications and especially saying things that might highlight my skills and experiences.


Thanks a billion!! Just emailing you to thank you very much for your help with my selection criteria for the Natural Resources and Mines job. Your great effort has landed me the job that I was applying for and I will be starting it in the next week or so. It was a pleasure doing business with you, and I couldn’t have got the job without your help. Thanks again.


I have been successful with my progression application in DPI&F which is great news. Your support and guidance was most beneficial and it certainly made a difference and I am very grateful for your advice and guidance – thank you so very much. I will refer future applicants seeking similar support to you if that’s OK. Many thanks.